Root-Cause Analysis (RCA) Services

Find the source of incidents, apply a permanent fix, and keep outages from coming back.

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Incidents happen. Repeat incidents should not.

Performance stalls, backup failures, and “ORA-” or “Msg” errors can freeze critical systems. Patching may get you running again, but it rarely explains why it happened or how to stop it next time. House of Brick’s RCA service reviews logs, wait events, infrastructure telemetry, and code paths to locate the real culprit, document it in plain language, and deliver a remediation plan you can trust.

RCA Engagement Framework

Phase	Key Actions	Outcomes
Triage	Collect incident timeline, error codes, log files, Opscompass drift alerts	Reconstructed event timeline
Deep Dive	Correlate database metrics, OS counters, VM moves, cloud changes, recent patches	Root-cause hypothesis list
Validate	Reproduce or simulate conditions; confirm fix in non-prod	Verified root cause and corrective action
Remediate	Apply configuration, query, or infrastructure changes; coordinate patch or rollback	Permanent fix in place
Review and Learn	Document findings, preventive controls, monitoring thresholds; hold post-mortem session	RCA report and prevention checklist

Key Deliverables

RCA Report including timeline, evidence, root cause, corrective action, preventive controls
Fix Implementation Plan covering patch steps, configuration changes, or code updates
Prevention Checklist with monitoring rules, drift guards, capacity triggers
Post-Mortem Session sixty-minute stakeholder review that embeds lessons learned

Why choose House of Brick for RCA

Database-centric approach: senior Oracle and SQL Server experts link waits to OS, VM, and cloud events
Opscompass telemetry: drift, compliance, and cost alerts reduce investigation time
License-smart fixes: remediation does not trigger unexpected Oracle or SQL Server costs
Actionable learning: every RCA ends with ticketed tasks in your customer portal

Blogs From Our Consultants

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