Find the source of incidents, apply a permanent fix, and keep outages from coming back.
Performance stalls, backup failures, and “ORA-” or “Msg” errors can freeze critical systems. Patching may get you running again, but it rarely explains why it happened or how to stop it next time. House of Brick’s RCA service reviews logs, wait events, infrastructure telemetry, and code paths to locate the real culprit, document it in plain language, and deliver a remediation plan you can trust.
| Phase | Key Actions | Outcomes |
|---|---|---|
Triage | Collect incident timeline, error codes, log files, Opscompass drift alerts | Reconstructed event timeline |
| Deep Dive | Correlate database metrics, OS counters, VM moves, cloud changes, recent patches | Root-cause hypothesis list |
| Validate | Reproduce or simulate conditions; confirm fix in non-prod | Verified root cause and corrective action |
| Remediate | Apply configuration, query, or infrastructure changes; coordinate patch or rollback | Permanent fix in place |
| Review and Learn | Document findings, preventive controls, monitoring thresholds; hold post-mortem session | RCA report and prevention checklist |
